FAQ – Hershesons

FAQ

Frequently Asked Questions

Yes we do!
The only products we don’t ship to the US are Zhoosh Foam and our Great Hairdryer, because it is not dual voltage and incompatible with North American mains power.
Yes we do!
Please note we ship all of our orders from our warehouse in the UK and are not liable for any import taxes you are subject to.
EU Customers:
Please be aware that we are based in the UK, which means we are no longer a part of the EU. Orders travelling to EU member states (including the Republic of Ireland) may be subject to customs taxes, which are individual to each nation and something we unfortunately can’t cover on your behalf.
We’re a small business and ship all of our products from our warehouse in the United Kingdom.
This means we charge international shipping prices for any orders delivered outside of mainland UK. However,
we recommend checking the shipping costs before completing your purchase as they’re automatically calculated once you enter your address at checkout.
Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.
Yes, we regular run free shipping offers for some orders. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Due to aerosol shipping limitations from our couriers, we are unable to send Zhoosh Foam further than Mainland UK.
Please follow this link to log into your subscription account and ensure it is set up.
Yes!
With the exception of our Great Hairdryer (which cannot be used in North America), everything is perfect for travelling.
Please note, all of our electrical products come with Type G plugs (UK) and will need an adapter in any country that doesn’t use this type of socket.
Our Great Hairdryer has two power settings: The top button is to turn it on, while pushing the Power button to the top initiates a Lock setting, which keeps your settings in place. (If you have our older Great Hairdryer model, please note the lock setting is in the middle.) Please make sure you’re using the right setting as you won’t be able to change the speed or heat when your hairdryer is locked.

Please follow this link for everything you need to know about cleaning your Great Hairdryer.
2 years from the date of delivery.
If you have kept your hairdryer’s filter squeaky-clean and have double checked the Lock setting isn’t switched on when you’re using it, get in touch with us at support@hershesons.com to assist

28 days from the date of delivery. The item must be unused, hygiene seals intact and in a fully re-sellable condition. If it doesn’t meet these standards your refund may be refused.
No. We are a small (but mighty!), family-run business and are not able to offer free returns at present.
Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.

In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.

In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.

In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.

We are only able to amend or cancel them within an hour of purchase, during our customer service working hours (Mon-Fri, 9:30am - 5:30pm GMT).
If you wish to make a salon complaint about our stores or products , please email support@hershesons.com .
Please email us at support@hershesons.com with your order number and we will sort this out for you.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
We’re a small business and ship all of our products from our warehouse in the United Kingdom.
This means we charge international shipping prices for any orders delivered outside of mainland UK. However,
we recommend checking the shipping costs before completing your purchase as they’re automatically calculated once you enter your address at checkout.

Shipping & Delivery